Frequently Asked Questions

Find clear information about our shipping methods, discreet packaging, delivery times, payment options and order guarantees. We work to provide a safe, private and reliable shopping experience from checkout to delivery.

Shipping & Privacy

Discreet delivery from checkout to your door

Your order is prepared with discretion and shipped using neutral packaging, without external references to the products or the nature of the purchase.

01 How are orders shipped? Orders are shipped in plain boxes or opaque sealed envelopes, depending on the size and type of product. The outside of the package does not include any reference to the products, the store, or the nature of the items inside.	02 Is the packaging discreet? Yes. Discretion is one of our main priorities. No words such as “sex shop”, “sex”, “gay”, “adult products”, or any similar reference will appear on the outside of the parcel.
03 Will the store name appear on the parcel? No. The store name does not appear on the outside of the shipment. We use neutral sender details to protect your privacy and ensure that the package remains discreet from dispatch to delivery.	04 How can I pay for my order? Orders must be paid in advance using one of the payment methods available at checkout. Depending on your country and checkout availability, payment may be available by credit card, debit card or bank transfer.
05 Which courier will deliver my order? Orders may be shipped through postal or courier services such as Deutsche Post, TNT, Hermes, or other trusted logistics partners. Final delivery is usually handled by the local postal service or courier company in the destination country.	06 How long does delivery take? The average delivery time is approximately 10 working days within Europe and around 15 working days for destinations outside Europe, once the order has left our warehouse. Delivery times may vary depending on stock availability, customs processing, local postal services or circumstances beyond our control.
07 What happens if I am not at home? If you are not available when delivery is attempted, the courier or local postal service will usually leave a notice or update the tracking information. In most cases, you will be able to arrange a new delivery attempt or collect the parcel from your local post office or collection point.	08 Why should I provide a phone number? Providing a valid phone number can help the courier or postal service contact you if they need to arrange delivery or solve an address issue. Your phone number is used only for order and delivery purposes.
09 Will I receive advertising at home? No. We never send printed advertising, catalogues or promotional material to your home. You will only receive the orders you place. Any commercial communication is sent by email, and you can unsubscribe at any time.	10 Can I order from another country? Yes. We accept international orders and ship to many countries worldwide. You can browse the store, check product availability and place your order directly through our website.
11 Can I order without a credit or debit card? Yes. If you do not have a card or prefer not to use one online, you may be able to pay by bank transfer. Bank transfer details will be provided during checkout when this payment method is available for your order.	12 How long does delivery take outside the European Union? Orders shipped outside the European Union usually take around 15 working days once dispatched. Delivery times may vary depending on customs clearance, the postal service in the destination country and local delivery conditions.

Order guarantee

What guarantee do I have that I will receive my order?

We provide a serious and responsible service, and every order is carefully processed and shipped through reliable logistics channels.

If a shipment is confirmed as lost during transport, we will review the case and arrange an appropriate solution, which may include a replacement shipment when available.

Product issues

What if I receive the wrong item or a defective product?

If you receive an incorrect item, please contact us as soon as possible so we can review the case and arrange the appropriate solution.

If a product arrives defective, we will assist you according to our guarantee conditions and provide a replacement or another suitable solution when applicable.

Please note: delivery times, available couriers and payment methods may vary depending on the destination country, product availability, order value and checkout conditions.